Information, Terms & Conditions of Business

Tickets

All tickets once ordered online, by phone or in person are non-refundable.  Single day tickets may be given, not sold, by you to someone else if you cannot come (we cannot resell or give any tickets away on your behalf or make any refunds).  The the 3 Day Festival pass is non-transferable which means it can only be used by the person who has booked and signed the reverse of the pass.  The 3 day pass will be cancelled with no refund given if any attempt is made to transfer it to another name or if any other person uses the pass.

Seating at Tables

Seating at tables is on a first come first serve basis but those with pre-booked tickets if will be given priority until 20mins before the main performances.  Tickets on the door will only be allowed into the theatre after 20mins before performances.  There is seating for up to 300 people.  Once you collect your wristband at the entrance to the theatre you will be allowed in to get a table number for ordering food etc.

Safety & Conduct

We reserve the right to refuse entry and / or ask any person to leave the theatre during any performance for any reason relating to safety or behaviour matters.  No refund will be given if you have been refused entry or asked to leave. 

Cancellations and Refunds

You will not get a refund if you cancel your ticket or fail to use your ticket or fail to show up for a performance.  If we have to cancel the event KLMusicgroup will return any money for tickets sold through our paypal online service or through the 144club box office.  For tickets purchased through Dickens World please refer to their term and conditions refund policy.  Should you be unhappy with any of the music performances no refund will be given since music is always a matter of personal taste.

Advertised Music Programme

Event programming is correct at time of print / display.  We reserve the right to change, modify or cancel any musician, band or performance and times from that advertised.  Alternative music will be offered in place of failure of any musician or artist to show.

Mega Deals

The mega deal and autumn special deal is availble only through the 144club box office.  Cancellations and non-transferable nature of the tickets are the same as the festival pass above.  Once the expire date is reached, 8th Sept 2010 and 22nd Sept respectively, we will be unable to offer any of the mega deals.

Menu

The menu displayed is subject to availability and is changeable subject to the decision of the chef.  Any enquires about food or drink should be directed to Dickens World directly.